Privacy Policy – Samisha Holidays LLP

Samisha Holidays LLP (‘Company’, ‘we’, ‘our’, or ‘us’) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with the Information Technology Act, 2000 (India), the Digital Personal Data Protection Act, 2023 (India), and applicable international data protection laws including GDPR where applicable.

1. Information We Collect

We may collect the following types of information:
– Personal Information: Name, email address, phone number, passport details, address, and payment information.
– Non-Personal Information: Browser type, IP address, device information, and data collected via cookies or similar technologies.

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:
– Your consent.
– Performance of a contract (e.g., booking travel).
– Compliance with a legal obligation.
– Legitimate business interests, provided these are not overridden by your rights.

3. How We Use Your Information

We use your information to:
– Facilitate bookings and travel arrangements.
– Communicate important updates and confirmations.
– Respond to your queries and provide customer support.
– Comply with legal obligations and improve our services.

4. Sharing Your Information

We may share your information with:
– Travel partners such as airlines, hotels, and local tour operators.
– Payment gateways and financial institutions.
– Legal authorities when required by law.
– Technology providers to improve our website and CRM systems.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected according to applicable data protection laws.

6. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected, or as required by law. After the retention period ends, your data is securely deleted or anonymized.

7. Data Security

We use industry-standard physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, or disclosure.

8. Your Rights

You have the right to:
– Access and update your personal information.
– Withdraw consent at any time.
– Request deletion or restriction of your data.
– File a complaint with the data protection authority.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience. You can control the use of cookies via your browser settings.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review this page periodically. Continued use of our services after changes implies acceptance of the revised policy.

12. Contact Us & Grievance Officer

If you have questions or complaints about this Privacy Policy or wish to exercise your data rights, please contact us:
Grievance Officer: Mr. Nitin Joshi
Email: info@backup.samishaholidays.in
Phone: +91 98235 78682
Address: Comfortzone, Building A2, Flat 14, Balewadi, Baner, Pune – 411045, India